Contact Us

  • Mobile:

    0458 355 363

  • Telephone

    03 7064 5966

  • Email:

    enquiries@powerlendinggroup.com.au

  • Address

    477a High Street
    Northcote VIC 3070

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Compliments or Concerns

We love building strong, lasting relationships with our clients.

By listening to your feedback, we can not only address any immediate concerns but also keep improving our services.

We know there are times when you might want to give us a pat on the back for something we’ve done well, and other times when you might need to let us know we didn’t meet your expectations.

Compliments

Our team is always thrilled to hear that they’ve made your experience a great one. If someone on our team has provided exceptional service, please let us know using the details below so we can recognize and encourage them.

Concerns

If you feel we haven’t provided the highest standard of care, we want to hear about it. We’ve made it easy for you to share your concerns so we can address them quickly and fairly. You can reach us by:

  • Address: 477a High Street Northcote Vic. 3070
  • Email: enquiries@powerlendinggroup.com.au

If you contact us by mail or email, please include as much detail as possible about your concern.

Need an update on your complaint?

If you’ve already lodged a complaint, you can contact us anytime for an update. Use any of the methods listed above and refer to your earlier communication so we can respond effectively.

Resolution

We’ll try to resolve your complaint right away. If that’s not possible, we’ll acknowledge your complaint within 5 days and work to resolve it as soon as we can.

If we’re still investigating after 45 days, we’ll explain why and let you know when we expect to finish.

When we’ve completed our investigation, we’ll let you know the outcome and the reasons for our decision.

Taking it further

We hope you’ll be happy with how we handle your complaint. If you’re not satisfied or haven’t heard from us within 45 days, you can take your complaint to the Australian Financial Complaints Authority (AFCA).

You can contact AFCA at:

  • AFCA Service Complaints: Australian Financial Complaints Authority
  • Address: GPO Box 3, Melbourne VIC 3001
  • Website: www.afca.org.au
  • Phone: 1800 931 678